Blazeo Launches Voice AI: Hybrid Call Center Tech Promising 35% Cost Savings

SAN RAMON, Calif. — September 29, 2025 — Blazeo Inc., a company specializing in omnichannel lead engagement, has unveiled Blazeo Voice AI, a hybrid call center platform that blends advanced conversational AI with live human agents.

The launch signals a move toward hybrid models in customer engagement, where automation handles routine tasks and humans step in when conversations require nuance, sensitivity, or legal expertise.

A New Model for Call Centers

Blazeo Voice AI is designed to manage the majority of inbound and outbound calls through real-time automation. The system can answer questions, qualify leads, schedule appointments, and capture customer data around the clock. When calls involve complex, sensitive, or high-stakes issues, they are seamlessly escalated to human agents with full context of the interaction.

According to Blazeo, this approach allows businesses to reduce wait times, cut operational costs, and maintain the empathy and judgment that only human staff can provide. The company claims its hybrid model can outperform both traditional human-only call centers and AI-only bots.

“AI-only systems fall short when nuance matters, and human-only centers can’t match the speed and scalability businesses demand. Blazeo Voice AI creates a third way—automation first, with a human layer of intelligence and empathy when needed,” said Ashhad Syed, CEO of Blazeo, in the launch statement (PR Newswire).

Built on 15 Years of Industry Data

Blazeo, formerly known as ApexChat, has more than 15 years of experience providing customer interaction solutions for industries such as legal services, healthcare, elective medicine, and home services. This background allowed the company to train its AI with domain-specific knowledge, making it capable of handling conversations that extend beyond generic call scripts.

For example:

In legal services, the AI can conduct initial intake and qualification, escalating to trained human intake agents when detailed legal understanding is required.
In healthcare and elective medicine, patients receive instant answers to common questions, with live agents available for more sensitive discussions.
In home services, AI can schedule appointments for routine work, while urgent calls—such as plumbing or HVAC emergencies—are routed to live representatives.

This vertical expertise aims to reduce miscommunication and increase first-call resolution, two areas where generic AI call systems often underperform.

Key Benefits Highlighted

Blazeo positions its Voice AI as a practical hybrid model that provides:

Faster response times – AI answers calls instantly, eliminating hold times and reducing call abandonment.
Smarter handling of complex cases – human agents intervene when empathy, troubleshooting, or regulatory knowledge is required.
Scalability with lower cost – pilot programs showed up to a 35 percent reduction in cost per call compared to traditional operations.
Improved lead capture – after-hours and overflow calls are less likely to be missed, contributing directly to revenue growth.

These results mirror wider industry findings. Research from McKinsey indicates that integrating AI into contact centers can lower costs by 30% to 50% while improving customer experience when implemented correctly.

Seamless Integration Across Channels

Blazeo Voice AI is integrated into the company’s existing omnichannel engagement platform, which includes AI-powered live chat, SMS, appointment scheduling, and electronic document handling such as retainer agreements. This allows businesses to maintain continuity across customer touchpoints, whether a conversation begins in chat, moves to a phone call, or continues through text messaging.

This integration reflects a broader industry shift toward unified customer experience management, where organizations seek to reduce friction across communication channels.

Availability and Access

The new Blazeo Voice AI platform is available immediately for both new and existing Blazeo clients. Businesses can request demos through Blazeo’s official site.

Also Read: How ChatGPT Pulse Fits Into Daily Workflows — and Where It Falls Short

Market Implications

The launch of Blazeo Voice AI underscores the momentum behind hybrid customer engagement solutions. Traditional call centers remain costly and difficult to scale, while AI-only voice bots have shown limits in managing complex interactions.

Industry analysts note that the hybrid approach—AI handling high-volume, low-complexity tasks with humans resolving sensitive issues—is likely to become a defining trend in customer service over the next five years. A report from CMSWire highlights that companies combining AI with human agents are seeing measurable gains in customer satisfaction, particularly in industries where trust and accuracy directly affect revenue.

For Blazeo, which already serves over 35,000 businesses, the Voice AI platform strengthens its portfolio at a time when call centers are increasingly viewed not just as service units, but as revenue-generating engines.